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Work Experience

Aug 2022 — Present
Staff Software Engineer
Zendesk
  • Led a project which reduced the company's cloud cost $1M/year
  • Led the front-end development for Zendesk's AI-powered Suggested First Reply feature
  • Mentored other engineers to boost their productivity
  • Supported the Engineering Manager in improving team operations and achieving key performance goals
  • Collaborated with engineering and product teams, leading projects that contributed to the success of larger initiatives
  • Tech stack: Ruby, Vert.x, Java, Jenkins, React, GraphQL, TypeScript, JavaScript
Aug 2019 — Jul 2022
Head of Platform Engineering
Bitsmedia Pte Ltd
  • Developed back-end services using GCP and Firebase, serving over 1.25 million Muslim Pro users
  • Built an end-to-end system for flexible one-time premium purchases across countries, increasing revenue
  • Optimized cloud services achieving up to 50% reduction in monthly billing for specific components
  • Managed a team of 7 — recruitment, training, growth, and performance evaluation
  • Part of executive leadership setting strategies for scaling Engineering teams
  • Drove the public bug bounty program and led vulnerability mitigation
  • Developed React-based admin console, Python & jQuery website, and KaiOS app
Jan 2018 — Aug 2019
Lead Back-end Developer
Bitsmedia Pte Ltd
  • Developed APIs using Firebase Cloud Functions (Node.js) and GCP App Engine (Python)
  • Sharded the database to reduce 75% of concurrent connection load
  • Built all APIs for a Yelp-like nearby halal places feature
  • Developed an admin console using React for background process management
Apr 2016 — Nov 2017
Software Engineer
Furqan Software Ltd
  • Developed a React-Redux inventory management system for a clothing brand
  • Built a Polymer and Firebase investor management system
  • Developed static landing pages using Hugo, JavaScript, jQuery, and Bootstrap
Mar 2015 — May 2016
Junior Software Engineer
Astha IT Research & Consultancy
  • Developed custom WordPress themes and plugins
  • Built web applications using ASP.NET and various front-end technologies
  • Developed a food ordering mobile app using Cordova and Ionic Framework

Education

Oct 2020 — May 2022
MSc, Information Technology
University College Dublin
Sep 2010 — Apr 2015
BSc, Computer Science
North South University

Skills

BigQuery
Datadog
Docker
Firebase
Flask
Flutter
Go
Google Cloud Platform
GraphQL
Java
JavaScript
MongoDB
Node.js
Python
React
React Native
Redis
Redux
Ruby
Snowflake
SQL
TypeScript
Vert.x
VueJS